Delivery & Collection

Delivery

Parcels will be sent via Royal Mail.

Furniture will be transported via my trusted courier.  I charge a flat rate of £75.00 for items being delivered to most of mainland England.  For delivery to South West England, Wales, Ireland, Scotland, Highlands & Islands, there may be a surcharge, please get in touch for an accurate quote before purchasing.

My courier works alone so will require assistance unloading larger or heavy items on delivery.  If you cannot arrange or provide this assistance you must notify me at the time of ordering so that alternative arrangements can be made.  This will be at an additional cost which must be agreed before delivery is arranged.  All deliveries will be made to the ground floor entrance of the delivery address.

If you have purchased an item that has already been refinished, under normal circumstances I aim to have your item delivered within 2 weeks of purchase.  This is subject to your availability to receive the item and the availability of the courier to deliver.

If you have purchased an item that is to be refinished to your specification, the timescales for completion and delivery will be agreed with you.  The agreed delivery timescale is subject to your availability to receive the item and the availability of the courier to deliver.

All deliveries must be received in person at the delivery address.  If my Courier is unable to deliver to you on the agreed date, and such failure is your fault, we may agree to arrange re-delivery of the item, however, we reserve the right to charge you for the actual costs of returning your item to me and the actual costs of re-delivery to you.

Collection

If you would rather collect an item in person, arrangements can be made, please message me for details. However, if you wish to arrange your own courier, please let me know and I will be happy to liaise but please be aware that you will need to ensure your items are insured for delivery as once they leave me, I will not be responsible for damage to items that may occur in transit or on delivery.